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The role of a Business Objects ( bobj ) administrator is loosely defined, and unfortunately SAP does not provide a step by step guide of what a Business Objects administrator does on day to day basis, although SAP does provide an administrative guide for the system which is helpful. The biggest problem is every organization is different; the segregation of duties is dependent on the experience of the SAP Basis Team. Some Basis teams have trained team members on Business Objects which in this case SAP Basis takes on a heavier role in supporting the application.

Based on our experience in consulting with other companies around Business Objects Administration, most of the case the tool is segregated by hardware/infrastructure is managed by SAP Basis and the software is managed by SAP BI Team. Our assumption is the same in this post.

The Role of SAP Basis Team related to Business Objects

Rare Tasks

  • Installation and upgrades
  • Database Restore (CMC/Audit)
  • Scripting
  • VMware Troubleshooting
  • Network/Firewall Troubleshooting
  • Server Operating System Patching
  • Sizing Exercise
  • Configuration – SMTP – Adaptive Jobs Server
  • Configuration – Tomcat
  • ODBC configuration
  • SQL Performance Tuning
  • Log SAP tickets/Open Connections
  • Architecture Assessment
  • Single Sign On
  • Authentication to SAP/Active Directory

Daily

  • Backup Database Server (CMS & Auditing databases)
  • VMware snapshot

Weekly

  • Clean Drives – Logging Folder (Tomcat, Data Services, BO Logging) – 30 day retention

Monthly

  • Reboot Business Objects

BI-Yearly

  • Complete Business Objects Sizing Exercise

Yearly

  • Review Licensing

 

The Role of SAP Business Objects Team (Business Intelligence)

Rare Tasks

  • Training
  • Troubleshooting
  • Security – Users, Applications, Folders, Universes, Connections
  • Promotion Management
  • Configuration of Probes
  • Server Splitting

Daily Checks

  • Check if you can log into the CMC (SBX, QA, PRD)
  • Check Business Objects Services are running on the Central Management Console
  • Check Probes
  • Check Auditing
  • Check Scheduled/Errors – Instance Manage
  • Check Sessions
  • Check CPU Utilization
  • Check Drives
  • Check Server Logs
  • Check Daily Backups
  • Communication related to any issues – team and business

Daily

  • Build Reports
  • User Security

Weekly

    • Run an Auditing Report – Users and system usage

Monthly

  • Repository Diagnostics Tool – Clean orphaned connections/universe/documents

BI-Yearly

  • Sizing Exercise

Yearly

  • Purge unused reports/universes/connections

There it is, the role of a Business Objects Administrator and how the SAP Basis team fits into the support the running of Business Objects. This is by no means exhaustive, please leave your comments on other tasks to evolve the list.